Shipping & Delivery

Discover how we ensure timely and secure delivery for luxury watches, along with tracking services for your convenience.

To keep you updated, we provide a tracking number once your luxury watch is shipped. This way, you can check its status anytime.

Customs Assistance
Thanks to our global shipping capabilities, your watch will navigate customs without any surprises or extra costs.

Replacement Assurance
If your watch fails to arrive, we’ll promptly send you a new one at no cost. Your satisfaction is what drives us.

Return Process
Not fully satisfied? You have 7 days from delivery to start the return process. Visit our Returns page for guidance.

Delivery Expectations
Most watches are delivered within 2-3 weeks. Orders with additional gold may take up to 6 weeks. We cover customs fees for you.

Watch Crafting Process
The crafting of your watch may take 5-14 days, depending on our workload, followed by a shipping time of 3-7 days.

Signature Required for Delivery
A signature is necessary for your watch to be delivered. If you’re not home, the courier will make two more attempts before returning it.